DeskIQ: Support that Drives Results
Automate triage with conversational AI, eliminate bottlenecks with intelligent SLA and delight your customers with a knowledge base that solves problems before they become tickets.
Error generating fiscal report TOTVS
Everything you need to scale your support
A complete platform built for technical support teams that need efficiency, visibility and customer satisfaction.
AI Triage
Conversational agent that collects information, automatically classifies and suggests solutions before creating the ticket.
Smart SLA
Automatic deadline calculation by priority and type. Proactive alerts before breach and pauses for dependencies.
Knowledge Base
Indexed articles that deflect tickets. Automatic suggestions during ticket creation.
N1/N2/N3 Escalation
Configurable escalation rules between levels with automatic notifications and time tracking.
Real-Time Analytics
Role-based dashboards with KPIs, trends, CSAT and individual and team productivity metrics.
Secure Multi-tenant
Complete data isolation between clients. Each company with its own configuration, branding and users.
Contract Management
Hour tracking per contract, costs per ticket type and hour bank consumption alerts.
Integrations
Connect with WhatsApp, email, Resend for notifications and Comtele for SMS. Open API for customizations.
And much more: real-time notifications, work timer, attachments, mentions, complete history...
Plans that grow with your business
Choose the ideal plan for your operation. All include 14 days free to test.
Starter
For small teams starting to structure support.
per agent, billed monthly
- Up to 3 agents
- Ticket management
- Basic knowledge base
- Essential reports
- Email support
- 1 tenant
Professional
For companies needing advanced features.
per agent, billed monthly
- Up to 10 agents
- Everything in Starter +
- Automated SLA
- AI Triage
- Advanced analytics
- N1/N2/N3 Escalation
- Integrations
- Priority support
Enterprise
For large operations with specific needs.
per agent, billed monthly
- Unlimited agents
- Everything in Professional +
- Unlimited multi-tenant
- Full API
- SSO/SAML
- 99.9% SLA
- Dedicated success manager
- Custom onboarding
✨ 30-day guarantee. If you're not satisfied, we refund your money.
Real results from real clients
Companies of all sizes trust DeskIQ to transform their customer support.
"We reduced our first response time from 4 hours to 30 minutes. The automated SLA completely changed our operation."
"AI triage saves at least 2 hours a day for my team. Tickets arrive already correctly classified."
"Finally a tool that understands the needs of those who work with TOTVS. The knowledge base is fantastic."
Frequently Asked Questions
Clear your doubts about DeskIQ
Ready to transform your support?
Join over 500 companies that have already elevated support quality with DeskIQ. Start free today and see results in days.